Offshoring – what it is, what to look for, how to manage it
What is business process outsourcing (BPO)? BPO is contracting out your customer calls/tasks/IT/HR/etc. to a 3rd party who then manages […]
The Work from Home (WFH) Experiment – how to be successful in this digital transformation
Things to consider to roll out a successful remote work from home strategy As this pandemic continues, globally organizations are
What is churn and how to effectively deal with it
Are you losing too many customers? Churn is the number of customers or subscribers that have unsubscribed or left your
These are some great ways to run a CX focused contact center
Analytics, Cloud, Omnichannel, Goals Customers want to be able to get in touch with you, when they want, in their
7 habits of high-performing customer service teams
The modern contact center is not just about answering phones but about responding to customer queries whether they be through
5 important steps to build a customer centric culture
Do you have a customer centric culture? When you ask your customers, would they agree that your company customer centric?
What is the customer lifecycle?
5 steps to the customer lifecycle As I have had the opportunity to go into many organizations, the one thing