Offshoring – what it is, what to look for, how to manage it
What is business process outsourcing (BPO)? BPO is contracting out your customer calls/tasks/IT/HR/etc. to a 3rd party who then manages […]
What is business process outsourcing (BPO)? BPO is contracting out your customer calls/tasks/IT/HR/etc. to a 3rd party who then manages […]
Things to consider to roll out a successful remote work from home strategy As this pandemic continues, globally organizations are
Are you losing too many customers? Churn is the number of customers or subscribers that have unsubscribed or left your
Analytics, Cloud, Omnichannel, Goals Customers want to be able to get in touch with you, when they want, in their
The modern contact center is not just about answering phones but about responding to customer queries whether they be through
Do you have a customer centric culture? When you ask your customers, would they agree that your company customer centric?
5 steps to the customer lifecycle As I have had the opportunity to go into many organizations, the one thing