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Will things remain the same? As we are in the middle of COVID-19 and there seems to be a light […]

Rogers turning a blind eye …fact or fiction? And what should you do in your own contact centre It’s was

It looks like there will be a major shift in how we do things as we work through this pandemic.

Have customer expectations changed? As we are more than two month since lock down started in the majority of the

I own several investment properties and generally find that some trades are great and so reliable and others just want

Don’t make your customer feel like a burden if they come in just before closing. One thing that is an

As you look at the future of your contact centre and the impacts that AI will have on it, we

Virtual AI agents The evolving landscape in digital technology is definitely shifting the competitive advantage for contact centres that leverage

SIP trunking (Session Initiation Protocol) and PRIs (Primary Rate Interfaces) are different methods to connect a Voice over Internet Protocol