Will things remain the same? As we are in the middle of COVID-19 and there seems to be a light at the end [...]

Rogers turning a blind eye …fact or fiction? And what should you do in your own contact centre It’s was all over the [...]

It looks like there will be a major shift in how we do things as we work through this pandemic. Here are some [...]

Have customer expectations changed? As we are more than two month since lock down started in the majority of the world, it is [...]

I own several investment properties and generally find that some trades are great and so reliable and others just want to take you [...]

Don’t make your customer feel like a burden if they come in just before closing. One thing that is an irritant in businesses [...]

As you look at the future of your contact centre and the impacts that AI will have on it, we must consider the [...]

Virtual AI agents The evolving landscape in digital technology is definitely shifting the competitive advantage for contact centres that leverage intelligent automation or [...]

SIP trunking (Session Initiation Protocol) and PRIs (Primary Rate Interfaces) are different methods to connect a Voice over Internet Protocol (VoIP) network to [...]